Return & Refund Policy

At RBGKBZDM, we aim to provide a smooth shopping experience. If you are not fully satisfied with your purchase, this policy explains how to return items and request refunds, making the process clear and straightforward.

1. Return Eligibility

  • Returns can be made within 30 days from the date you receive your order.

  • Products must be in their original condition, unused, and include all original packaging and tags.

  • This policy applies to standard merchandise. Custom-made, personalized, or promotional items are not eligible for returns.

2. Return Fees

  • There is no restocking fee for eligible returns.

  • Customers are generally responsible for return shipping costs.

  • If the return is due to a defective or incorrect item, RBGKBZDM will cover the shipping cost.

3. How to Request a Return or Refund
To begin a return or refund:

  1. Contact our support team via Email: service@rbgkbzdm.shop or Phone: +1 (215) 565-8455.

  2. Provide your order number, product details, and reason for the return.

  3. Our team will review your request and provide the correct return shipping address.

  4. Ship the item to the provided address. Do not send returns to the original shipping address.

4. Refund Process

  • Once the returned item is received and inspected, we will process your refund.

  • Refunds are issued to the original payment method within 7–10 business days.

  • You will receive an email confirmation once the refund is complete.

5. Important Notes

  • Ensure the package is securely packed to prevent damage during return shipping.

  • Return shipping charges are generally the customer’s responsibility, except in cases of defective or incorrect items.

  • If you receive a damaged or defective product, contact our support team promptly for guidance.

6. Contact Information
For questions about returns or refunds, please contact us:

Email: service@rbgkbzdm.shop
Phone: +1 (215) 565-8455
Address: Room 202, 2/F, Building 1, Group 5, Longmen Street Community, Dongcheng, Zengdu District, Suizhou, Hubei, China
Business Hours: Monday–Friday, 9AM–6PM CST

This return and refund policy is designed to provide clarity and support while ensuring a fair process for all customers shopping at RBGKBZDM.